Frequently Asked Questions
Everything you need to know about our extraordinary chocolate and service.
How should I store my Montezuma's chocolate?
To maintain peak flavor and texture, store your chocolate in a cool, dry place away from direct sunlight and strong odors. Ideal temperatures are between 15°C and 18°C. Avoid refrigeration if possible, as it can cause sugar bloom.
Do you offer vegan and dairy-free options?
Yes! We have a wide range of vegan-friendly chocolates, including our famous 'Like No Udder' dairy alternative range and our high-cocoa dark chocolate selections. Please check the individual product descriptions for full dietary information.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Orders are typically processed within 1-2 business days. During warmer months, we use insulated packaging to ensure your chocolate arrives in perfect condition.
Is your cocoa ethically sourced?
Absolutely. We are committed to 'Trading Fairly,' which goes beyond traditional fair trade. we work closely with our suppliers to ensure sustainable farming practices and fair pay for all cocoa farmers in our supply chain.
Can I include a personalized gift message with my order?
Yes, you can add a personalized message at the checkout stage. We will print your message on a gift card and include it with your order, making it the perfect surprise for any chocolate lover.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours of delivery with photos so we can resolve the issue.